Shipping policy

Shipping Policy — Prescription Mask USA

Effective Date: July 8, 2026

Processing Time Orders are processed Monday–Friday, 9:00 AM–5:00 PM PST. Most orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates & Delivery Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times are provided at checkout and may vary depending on your location and carrier.

Domestic Shipping (U.S.) We ship to all 50 U.S. states. Standard and expedited shipping options are available at checkout.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your package through the carrier's website.

Damaged or Lost Packages If your package arrives damaged, please refuse delivery if possible and contact us immediately at prescriptionmaskusa@gmail.com. If damage is noticed after delivery, please email us within 24 hours with photos of the damaged item and packaging.

If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.

Custom Prescription Orders Custom prescription lens orders may require additional processing time as lenses are made specifically to your prescription. You will be notified of any delays.

Contact Us Prescription Mask USA 3710 Rockwell Ave Unit D, El Monte, CA 91731 Phone: +1 626-721-2759 Email: prescriptionmaskusa@gmail.com Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST