STANDARD RETURN POLICY

At PrescriptionMaskUSA, our goal is to ensure your complete satisfaction with your purchase. If you are not completely satisfied with your purchase, for whatever reason, you can return it to us within 45 days of purchase date. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise. You have the option of exchanging the item(s) or receiving a refund for full amount (less shipping charges). Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product, you will be refunded back to the original method of payment. Please allow 7-10 days for a credit to appear on your credit card statement. Please read all conditions below. If conditions are not met, PrescriptionMaskUSA reserves the right to refuse the return or to charge a 15% restocking fee.

HOW TO RETURN OR EXCHANGE AN ITEM?

In order to return an item, you need to first obtain an RMA (Return Merchandise Authorization) form by downloading it and printing it out here.

• Please print and complete the RMA form in its entirety. If you cannot find the order number, please email us at prescriptionmaskusa@gmail.com to obtain it.
• Place the original package into a shipping container.
• Please do not place stickers or shipping labels on the original manufacturer’s package.
• We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

SEND RETURN PACKAGES TO:

ATTN: RMA DEPARTMENT PrescriptionMaskUSA 3592 Rosemead Blvd., Suite 515 Rosemead, CA 91770

RULES

• All returned or exchanged items must be in new condition, in their original box (if applicable), and must include all packing material, blank warranty cards, manuals, and all accessories.
• PrescriptionMaskUSA is not responsible for personal items left in returned merchandise. Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
• If you return any items from an order that received FREE SHIPPING the original shipping savings associated with the returned item(s) will be deducted.

• At PrescriptionMaskUSA, we strive to ensure timely delivery of your orders; however, we are not responsible for delays caused by shipping carriers. In the event that express or overnight shipping is selected, and the package does not arrive by the expected date, please note that we cannot be held liable, and shipping charges will not be refunded.

PrescriptionMaskUSA is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.